These Terms and Conditions ("Terms") apply to all services provided by Marigolds Services ("the Company"), a commercial cleaning company based in England. By engaging Marigolds Services, the client ("the Client") agrees to these Terms in full. Please read the following carefully before entering into any contract with Marigolds Services.
Definitions
1.1. "The Company" refers to Marigolds Services.
1.2. "The Client" refers to any individual, company, or organization that engages Marigolds Services.
1.3. "Services" refer to any commercial cleaning service provided by the Company.
1.4. "Agreement" refers to the contract formed when the Client engages Marigolds Services.
Services Provided
2.1. The Company agrees to provide commercial cleaning services as per the terms set out in the quotation or service agreement.
2.2. Any additional services requested by the Client outside of the agreed scope may incur additional costs, subject to the Company’s approval. The Company shall only provide the Services expressly set out in the agreed quotation or service schedule. Any Services outside that scope shall be deemed a variation and charged accordingly.
2.2.1 When cleaning inside of a property – the client must provide access to the property, access to electricity, running water, hot running water and drainage. E.g. for the purposes of carpet cleaning, filling and emptying of a machine(s) and operating this machinery.
2.2.2 We do not move heavy or fragile furniture – where this is required this must be done prior to our arrival.
Quotations and Acceptance
3.1. All quotations provided by the Company are valid for 30 days from the date of issue.
3.2. A contract is formed once the Client accepts the quotation in writing or via email, or by otherwise agreeing to engage Marigolds Services.
3.3. The Client acknowledges that once a quotation has been accepted, these Terms and Conditions become legally binding.
3.4 Customers agree that due to the nature of the service Marigolds Services guarantees only to correct any problems reported within 48 hours of completion of the service, save where such issue could not reasonably have been identified within that period. Reports made after 48 hours will not be considered.
3.5 Should clients refuse any future services to correct problems / dissatisfaction we accept no responsibility towards further problems caused by refusal of treatments & reserve the right to cancel any refunds or compensation.
3.6 If the customer or third party instructed by customer is not present to inspect results of cleaning, then no claims regarding any cleaning issues can be made.
3.7 Marigolds Services cannot guarantee the removal of stains. Marigolds Services will also not be responsible for pre-existing stains and carpet distortion (worn carpets). Stains such as urine, vomit, coffee, tea, wine, mustard, paint, ink, water marks, rust, juice, blood, furniture marks, hair dye, food colouring and soil filtration lines (black lines around edges of walls). Marigolds Services will take all the necessary steps for removal of stains and additional procedures can lead to additional cost of services.
Payment Terms
4.1. Accepted Payment Methods:
4.2. Non-Accepted Payment Methods:
The Company does not accept payment by cash, credit cards, or any other form of payment not listed in section 4.1.
4.3. Payment for services must be made in accordance with the terms specified on the invoice provided by the Company. Unless otherwise stated, payment is due within 30 days from the date of invoice.
4.4. For clients paying by cheque, the Company reserves the right to delay the start of services until the cheque has cleared.
4.5. Late payments may incur interest at a rate of 8% per annum above the Bank of England base rate, as allowed under the Late Payment of Commercial Debts (Interest) Act 1998.
4.5.a This allows:
4.5.b Debt Recovery Costs
"The Client" shall be responsible for all reasonable costs incurred by the Company in recovering overdue sums, including legal and debt recovery fees.
4.6. In the event of non-payment, the Company reserves the right to suspend or terminate the provision of services without notice in addition to seeking damages via the small claims court when a client refuses to pay the invoiced amount. (UK)
Cancellations and Amendments
5.1.1 Cancellation by the Client (Individual or business (as a one-off engagement)): The Client may cancel scheduled services by providing a minimum of 48 hours' notice in writing or by email. Cancellations with less than 48 hours' notice may incur a cancellation fee equivalent to 100% of the service charge.
5.1.2 Cancellation by the Client (Business (as an ongoing service level agreement)): The client may cancel schedule services by providing a minimum of three months notice and consideration is provided for TUPE arrangements unless otherwise agreed in the Client & Company arrangement/Service Level Agreement.
5.2. Amendments by the Client: Any changes to the scheduled services must be requested in writing or by email and may be subject to additional charges if such changes require extra time or resources.
5.2.1 Amendments by the Company: The company reserves the right to increase costs to the client on an annual basis in accordance with the retail price index inflation rate as of 1st November each calendar year. https://www.ons.gov.uk/economy/inflationandpriceindices/timeseries/czbh/mm23
5.3. Cancellation by the Company: The Company reserves the right to cancel or reschedule services due to unforeseen circumstances (such as staff illness, unavailability of equipment, etc.). In such cases, the Company will make reasonable efforts to notify the Client and reschedule the service at a mutually convenient time. If this is unacceptable to the Client then a full refund of the specific activity (where monies are paid in advance) will be made if requested within seven working days and paid within the same time period.
Health and Safety
6.1. The Company will adhere to all relevant health and safety regulations during the provision of services.
6.2. The Client is responsible for providing a safe and hazard-free environment for the Company's staff to perform their duties.
6.3. The Client agrees to notify the Company of any potential health or safety risks at the Client's premises. The Company reserves the right to suspend Services where, in its reasonable opinion, conditions are unsafe, without liability.
Liability
7.1. The Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business or loss of reputation. The Company's total aggregate liability arousing out of or in connection with the Services shall be limited to the total fees paid by the Client in the three months preceding the event giving rise to the claim.
7.2. Any damage or loss caused by the Company’s staff must be reported by the Client to the Company in writing within 24 hours of the incident occurring. The Company will investigate and, where necessary, provide compensation.
Insurance
8.1. The Company maintains public liability insurance to cover any potential claims arising from the provision of services. Details of the Company's Insurance cover are available upon reasonable request.
8.2. The Client is responsible for maintaining adequate insurance for their premises and contents during the cleaning process.
Client Obligations
9.1. The Client agrees to provide access to the premises during the agreed service times.
9.2. The Client must ensure that all valuable or fragile items are removed or secured during cleaning services. The Company is not responsible for loss or damage to such items unless explicitly agreed upon.
9.3 The Company shall not be responsible for any delay or failure in Services caused by the Client's failure to comply with these obligations.
Termination
10.1. Either party may terminate this Agreement by providing 30 days' written notice to the other party. Where Services are provided under an ongoing Service Level Agreement, the notice provisions set out in clause 5.1.2 shall apply in place of this clause.
10.2. The Company reserves the right to terminate this Agreement with immediate effect if the Client breaches these Terms and Conditions or fails to make payments on time. Termination shall not affect any accrued rights, including the right to recover outstanding payments.
Force Majeure
11.1. The Company shall not be liable for any delay or failure in performing its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to acts of God, government regulations, war, fire, flood, labour strikes, and other unforeseeable events.
Confidentiality
12.1. The Company agrees to treat all information provided by the Client as confidential and will not disclose any such information to third parties without the Client’s consent, except as required by law.
12.1.2 Each party shall comply with applicable data protection, including the UK GDPR. The Company may collect and process personal data solely for the purposes of providing the Services.
Governing Law and Jurisdiction
13.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales.
13.2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. General
14.1 Subcontracting “The Company reserves the right to subcontract all or part of the Services, provided that it remains responsible for their performance.”
14.2 Intellectual Property & Records “All reports, cleaning records, photographs and compliance documentation produced by the Company in connection with the Services shall remain the property of the Company.”
14.3 Entire Agreement“ These Terms constitute the entire agreement between the parties and supersede all prior discussions, agreements or representations.”
14.4 Variation “No variation of these Terms shall be effective unless agreed in writing by both parties.”
Contact Information:
Marigolds Services
Address: Unit 15a The Old Maltings, Springfield Road, Grantham, Lincolnshire. NG31 7BG
Email: info@marigoldslincs.co.uk
Telephone: +441476 500234
By engaging Marigolds Services, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
(Dated 03/02/2026)
Marigolds Services
Registered Office Unit 15a The Old Malthouse, Springfield Road, Grantham, Lincolnshire. NG31 7BG Company Number: 08255537